New Builds are currently estimated around 4-6 weeks. (updated Nov 3/25).
Understanding the Process
Why It Takes Time
Each piece is built from scratch to match your chosen design, size, and options. Because our workflow is linear, a delay in one order can affect the next. Lead times are always an estimate, not a guarantee—sometimes we ship ahead of schedule, and other times, unforeseen factors may extend the overall production process.
To begin the Order Process, contact us at:
Phone: 604-916-1721
Email: info@steelkink.com
Bed Type/Style: go to our Bed Product page and have a look around
Bed Size: Cal King, King, Queen or Full
Bed Colour: White, Black or Red (custom colours are available)
Shipping Location: let us know where you live; each province has different shipping times and costs
Payment Options: we offer most available payment options available in Canada
Order Confirmation: we’ll send you an order form when you are ready
SteelKink offers all the major payments options available in Canada, from Visa, Mastercard, Interac to PayPal, Google Pay and Apple Pay.
Payment Structure
Each province has its own shipping cost, and courier company.
BC and Alberta: Ace Courier
Saskatchewan to Maritimes and North: UPS
We do provide International Shipping to countries such as the United Kingdom (UK) and the United States. Please contact us and we can discuss your needs and your location. If there is something we can build for you, we can figure out the pricing and the logistics.
Tracking info provided upon finalization of shipping.
Effective Date: Oct 10, 2025
SteelKink is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (steelkink.com) and make purchases from our online store.
1. Information We Collect
We collect personal information that you provide when you:
2. How We Use Your Information
We use your information to:
3. How We Protect Your Information
We use secure server technology (SSL) and other safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Payment information is encrypted and processed securely through trusted payment providers.
4. Sharing Information
We may share limited information with trusted third parties who help us operate our business (e.g., shipping companies, payment processors, and marketing platforms). These parties are required to keep your information confidential and use it only for the services they provide to us.
5. Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us at [insert email address]. You can also unsubscribe from our emails using the link provided in each message.
We take the security of your personal information seriously. Our website uses industry-standard encryption and secure server technology (SSL/TLS) to protect all data transmitted during browsing and checkout. We regularly monitor our platform for vulnerabilities and maintain up-to-date security protocols to prevent unauthorized access, misuse, or data loss.
By using our website, you acknowledge that while we take every reasonable step to protect your data, no method of online transmission is 100% secure. If you suspect any unauthorized activity or security concern related to your account, please contact us immediately so we can take prompt action.
SteelKink stands behind the quality and durability of its products. If any of the products you have purchased from SteelKink shows defects due to manufacturing errors, please stop use and contact us immediately using our contact us page.
We will determine the appropriate course of action to correct the problem for you. Please do not return items without contacting us first as this does not guarantee a refund. Our products are covered under a manufacturer’s warranty which includes: a 5 year warranty – covering any defects due to manufacturing errors. Normal wear and tear, scratches, and other issues arising from the use of our products are NOT the responsibility of SteelKink.
Disclaimer: Due to variations in monitors, colours may appear different than physical samples. Colours seen here are not guaranteed to be an exact match. Samples are available upon request.
